AI for logistics & supply chain
Relayworks AI builds AI systems for freight forwarders, 3PLs and supply chain operators — exception handling, shipping document processing, dispatch coordination and proactive customer updates — designed for the reality that most operational time goes on the shipments that go wrong.
What we hear from logistics teams
- Coordinators spending their day chasing status by phone and email
- Shipping documents keyed in by hand, repeatedly, across systems
- Exceptions found late, when the cost of fixing them has multiplied
- Customers calling for updates the system already knows
Where we would start
- Exception detection & triage
- Delays and anomalies spotted against expected milestones, classified by cause, routed with a recommended action.
- Shipping document processing
- Bills of lading, invoices, packing lists and customs paperwork extracted and cross-validated.
- Coordination agent
- Routine carrier and customer correspondence drafted, sent and tracked, escalating when a reply needs judgement.
- Proactive status updates
- Customers told before they ask, which removes a large share of inbound volume outright.
Where we draw the line
Logistics data is messy in specific, repeating ways — inconsistent references, partial records, duplicate events. We spend the first phase of every logistics build on data reality rather than model choice, because that is where these projects succeed or fail.
Frequently asked
A two-week diagnostic, then six to twelve weeks to a production deployment. Sector-specific review — clinical, compliance or legal sign-off — is usually the variable, not the engineering.
With a two-week diagnostic at a fixed fee agreed before we begin. It maps the process, ranks the opportunities, models the return on your numbers, and produces a working prototype. It is credited against a subsequent build. Ask us for a range on the first call.
Customs documentation accuracy, carrier contract terms, cross-border data handling. We design the audit trail before the feature, and we scope automation so that the accountable human stays accountable. Our security page covers data handling in detail.
Other industries
Healthcare & clinics
Patient scheduling, records summarisation and claims workflows, with clinical safety boundaries.
IndustryRetail & e-commerce
Support that resolves rather than deflects, plus order, returns and catalogue automation.
IndustryFinancial services
KYC and onboarding, document review, reconciliation and servicing, with full audit trails.
Let’s talk about a logistics process worth automating.
A 30-minute call. We will tell you honestly whether there is a case worth building — and if there is not, we will say so.