Managed AI Operations
Relayworks AI operates the systems we build. Monthly retainers cover monitoring, evaluation regression runs, prompt and model updates as new models ship, inference cost optimisation, incident response, and a report against the business metric we agreed.
What this solves
AI systems degrade in ways conventional software does not. The model gets deprecated. A provider changes default behaviour. Your data drifts. Your users find inputs nobody anticipated. Without evaluation running continuously, quality erodes silently — and the first person to notice is a customer.
What is included
- Continuous evaluation
- Your test suite runs on a schedule and on every change, with alerts when scores move.
- Model migration
- New models ship constantly. We test, benchmark and migrate — usually improving quality and cutting cost at once.
- Cost optimisation
- Prompt caching, model routing, and moving deterministic steps out of the model. Typically the fastest measurable win.
- Incident response
- Defined severities, response times and a route to a human who understands the system.
- Monthly reporting
- Volume, resolution rate, escalation rate, latency, cost per run, and movement on the business metric.
- Iteration
- A standing allocation for improvements, so the system gets better rather than just staying alive.
What working with us looks like
| Detail | |
|---|---|
| Typical duration | Monthly, rolling after an initial three months |
| Commercials | A monthly retainer agreed at the outset. No hourly billing. |
| Team | Senior-led. The people who scope the work do the work. |
| Code ownership | Yours outright, including the evaluation suite and infrastructure definitions |
| Evaluation | A labelled test set from your real cases, with thresholds agreed before build |
| After launch | Defect warranty, then optional managed operations |
Managed AI Operations
Yes, and we take on inherited systems regularly. We start with an audit — architecture, evaluation coverage, observability and cost — and give you a written assessment before either side commits to a retainer.
Volume handled, resolution and escalation rates, latency percentiles, cost per run, evaluation scores over time, incidents, and progress on the business metric agreed at kickoff. One page of numbers, then the detail.
No. Retainers run month to month after an initial three-month term. You own the code and the infrastructure definitions throughout, so moving away from us is a handover, not a migration.
Other services
AI Consulting & Strategy
Find the two or three processes where AI actually pays, model the return, and prove it with a working prototype — in two weeks.
AI agent developmentAI Agent Development
Agents that take real actions in real systems — with tool access, guardrails, escalation paths and an evaluation suite that proves they work.
Process automationAI Process Automation
Automating the document-heavy, repetitive, judgement-light work that consumes your team — with AI where it earns its place and plain code where it does not.
LLM & RAG integrationLLM & RAG Integration
Making your own data usable by a language model — retrieval that returns the right passage, answers grounded in sources, and measured accuracy.
Let’s find out what AI can actually do in your business.
A 30-minute call. We will tell you honestly whether there is a case worth building — and if there is not, we will say so.